Delivery Info

What are your delivery options and charges?
Free standard delivery on order over £50

Notes

• To qualify for free standard delivery the value of the items on the order must be £50 or more excluding any delivery charge.
• The Next Day and Saturday delivery service is subject to availability.
• From time to time we may have to suspend the availability of all options other than standard delivery
• Toys R Us Personalised Gifts cannot be held liable for any late deliveries if delays occur due to fire, severe weather conditions, industrial dispute or strike or labour disputes
• Production times vary for each product, this will be stated in the key features on each product page
• Next Day – this is next day from the date despatched, the lead time on each product description still stands
• Please Note- All orders for Christmas delivery need to be ordered before Midnight 15th December to gurantee Christmas delivery

What time of day will my order be delivered?

Your order will be delivered between 8am – 5pm Monday to Friday or if you have selected Saturday 8am to 1pm.
Unfortunately we cannot provide a specific time of day or am/pm delivery

Can I request a specific delivery date or time?

Unfortunately you will not be able to select a specific date and delivery slot; also we are unable to advise you on whether your delivery arrives in the morning or the afternoon.

Where do you deliver to?

We deliver to UK Mainland, Northern and Southern Ireland, Scottish Highlands, Shetland Islands, Guernsey, Jersey, Isles of Scilly and Isle of Man

Do you deliver outside of the UK and Ireland?

At this time, we do not offer postage to other international addresses.

Can my order be delivered to multiple addresses?

Unfortunately, we currently cannot send orders to multiple addresses per order.
However your delivery address can be different to your billing address should you want your order delivering to a friend, relative or your place of work.

Will I receive a despatch confirmation?

Yes, we will send a despatch confirmation to the email address that you provide in your ‘My Account’ section on the website

What happens if I am not at home when my order is delivered?

If you are not at home when your item is delivered either Royal Mail or our courier will leave a calling card with details of what you should do next.

What happens if my parcel is returned to you because it is undeliverable?

If a parcel is returned to us due to it being undeliverable we will contact you to arrange redelivery. Due to the nature of the product and that each message is unique to yourself we are unable to offer refunds on orders returned to us..